This Privacy Policy describes how Carex Design Group (“we,” “us,” or “our”) collects, uses, and protects the information of our clients and vendor partners. We are committed to protecting your privacy and handling your information responsibly.

Information We Collect:

We collect the following types of information from our clients:

• Contact Information: This includes your name, email address, phone number, mailing address, and company name (if applicable).
• Service-Related Information: This may include information about the services you are interested in or have purchased from us, project details, and other information necessary to fulfill your requests.
• Payment Information: This may include credit card details or other payment information necessary to process payments for our services.

How We Collect Information:

We collect information from you in the following ways:

• Online Contact Form: When you submit information through our website’s contact form.
• Phone Calls: When you contact us by phone.
• Emails: When you communicate with us via email.
• Text Messages: When you communicate with us via text message.

Why We Collect and How We Use Information:

We collect your information for the following purposes:

• Providing Services: To deliver the services you have requested, manage your account, and communicate with you about your projects.
• Communication: To respond to your inquiries, provide customer support, and send you important updates related to our services.
• Payment Processing: To process payments for the services you have purchased.
• Improving Services: To analyze data and improve our services and website.

Information Sharing:

We do not sell or share your information with any third party for promotional or marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors or sub-contractors, but only to the extent necessary to provide these services.

All sharing mentioned in this policy excludes opt-in and consent marketing and promotional communication; opt-in information is never shared with anyone for any purpose.

To prevent unauthorized sharing of user data, we use data encryption for credit card information and access controls to ensure data protection.

Opting Out:

You may opt out of receiving communications from us at any time. You can do so by:

• Replying “STOP,” “UNSUBSCRIBE,” or “QUIT” to any text messages you receive from us.
• Unsubscribing from our emails by clicking the unsubscribe link provided in our emails.
• Contacting us directly through the contact information provided below.

Accessing and Updating Your Information:

You may request access to or updates to your information by contacting us at: Carex Design Group, 2800 Sutherland Ave., Knoxville, TN 37919 | 865-765-5550 | julie@carexdesigngroup.com.

View our SMS Terms and Conditions.